Privacy Policy

1. Introduction

SnapAI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snap-ai.io or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Project requirements and business needs
• Communication preferences
• Information submitted through contact forms or consultation requests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device information and screen resolution

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how you use our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our AI solutions and services
• Responding to your inquiries and consultation requests
• Sending you newsletters and marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Ensuring the security and integrity of our services
• Complying with legal obligations and protecting our rights
• Developing new features and services

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, as long as they agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as court orders or government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information
• Portability: The right to request transfer of your data to another service
• Restriction: The right to request limitation of processing
• Objection: The right to object to certain types of processing
• Withdraw Consent: The right to withdraw consent for processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

As we operate globally with teams in Malaysia and Vietnam, your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: